CUSTOMER CARE

After your system is installed you energy consultant will work with you in getting your Enphase or SolarEdge mobile app set up. Once you are set up and login into your Enphase account, there you will see exactly how your solar panels are harnessing the power of the sun!

PTO refers to when your utility company reviews our final solar plans and grants us permission to operate. This allows us to turn the system on.

Without a solar battery package, your system will not function during a power outage due to regulations set by utility companies and the government. If a battery package is purchased then the system will be fully functional during an outage as excess energy can be stored and pulled from the battery.

Solar production isn’t always guaranteed so there will be some months that are better than others. Nevertheless, you can start by reaching out to your energy consultant to discuss solutions to the problem. If you don’t have the contact info of your energy consultant, you can reach out to our customer care department and we can help you.

In most circumstances, solar customers will be eligible for the 30% tax credit as long as they have a taxable income above $25,000 in the current year. Nevertheless, we are Solar Power Providers and always recommend that you consult with a certified tax professional to determine your individual eligibility. Reminder the ITC tax credit is a credit that you can rollover to the following year if needed.

With a net metering program, your utility credits you for any energy your solar system produces that you don't use - your meter will spin backwards and build a "bank" of those credits. If you use more energy than your solar system produces, you pay the utility for that energy.

When the sun goes down, any extra energy you produce during the day is pushed back into the grid, offsetting your energy use at night or when it's cloudy. During the sunny summer months your system will produce the most energy, so the credits you've earned during those days of overproduction will be helpful during winter months when the days are shorter.

If you sell your home, you can transfer your solar agreement to the new homeowner. It's easy and offers electricity savings, which is a great selling point when your home is on the market. Our customer service team will guide you through the entire process, but it's important that you contact us as soon as you decide to sell your home.